When I came across Ford’s web site to check on some latest news and updates, I was so happy to read an article about Ford earning another achievement! For the third straight year, Ford has improved its quality which outpaced the 2007 U.S. Global Quality Research System (GQRS) survey for the second quarter. 19 Ford Motor Company vehicles ranked as the top three for both customer satisfaction and the “Things Gone Wrong” (TGW) performance category. The Ford Edge, Mustang Shelby GT500, Explorer, E-Series vans, Lincoln Mark LT pickup and the Mazda MX-5 Miata ranked number one in their segments in the industry study while high-quality opened and landed the Ford Edge and the Lincoln MKX crossovers - once again number one!
Second-place winners for TGW performance and customer satisfaction include:
*Ford Freestyle: TGW performance, Crossover utility.
*Ford Expedition: TGW performance, Large traditional utility.
*Ford Expedition EL: Customer satisfaction performance, Large traditional utility.
*Ford E-Series: TGW performance, Full-size van passenger/cargo.
*Mercury Milan: TGW performance, CD car segment.
*Mercury Mountaineer: TGW performance, Medium traditional utility.
*Lincoln Navigator L: TGW performance and customer satisfaction performance, Large premium utility.
*Mazda MX-5 Miata: customer satisfaction, Sports car segment.
*Volvo S60: TGW performance, CD Premium car segment.
*Volvo S80: TGW performance, D Premium car segment.
Third-place winners include:
*Ford Fusion: TGW performance, CD car segment.
*Ford F-150: TGW performance, Full-size light truck segment.
*Lincoln MKZ: TGW performance, CD Premium car segment.
*Lincoln Navigator: TGW performance and customer satisfaction performance, large premium utility segment.
*Mazda MX-5 Miata: TGW performance, Sports car segment.
“We’re launching new products with quality, and our team is working hard to consistently build quality into the vehicles we’re delivering for customers. We’ve redoubled our commitment to deliver more products customers really want – with quality that rivals the best in the industry,” said Mark Fields, the president of The Americas, Ford Motor Company.
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